We do customer centricity audits for various companies in domains like food industry, restaurants, education & training institutes, construction industry, retail companies, manufacturing & service sector companies.
Customer centricity rating index overviews below aspects :
- How to build your brand in eyes of customers
- How to increase your customers and revenue
- Customer satisfaction survey and analysis
- Customer Negative feedback and suggestions analysis
- Customer complaint handling
- Measures for customer satisfaction and delight
- Website user friendliness
- Competitor analysis
